Laksmita Intan Pertiwi
Quality Assurance
Information
Years of Experience
2 Years
Expected Salary
Category
Others
Availability
Not Set
Languages
Indonesian
Native
English
Conversational
Links
Location
Semarang, Indonesia
Video
No videos available
Summary
With over 2+ years of expertise in Customer Service Quality Assurance, I successfully managed to achieve 97% accuracy among monthly customer support agents. I analyzed customer support agents' KPI’s and improved their performance. I excel in communicating data to meet client standards, generating thorough reports, and training new customer support hires.
Experiences
Education
Achievements
Skills
Data Visualization
Effective Communication
Attention To Detail
Analytic Thinking
Data Analysis